FAQ


When should I reserve the items I am interested in?

 

According to industry standards, our prices are very low for such quality products. We deal in volume and are able to offer exceptional prices. However, we tend to book up quickly on popular colors and weekends. To secure your date and preferences, reserve as soon as possible.

 

Do you offer further discounts?

 

Early Bird discounts apply to orders reserved 9 months or more prior to event date.

 

Will the covers fit?

We have covered a wide range of venues and 9 out of times, they would fit.  If we haven’t covered chairs there previously, we would suggest that you order a sample from our online shop.

 

Do you have samples and is there a charge?

 

To avoid losing our products, we charge £10 for each chair cover and £5 for each sash.  However, we will give you a full refund if you book with us and if not, we will give you 50% refund. 

 

Is there VAT to pay?

The price stated is what you pay.  No hidden charges.

 

What deposit is required at the time of booking?

A £50 deposit is required.  However, if you are booking more than 120 chairs, the deposit would either be £100 or 25% of the total order decided by Sage Events Management.

 

Can I change my order?

 

Yes we can handle most last minute additions. All items are subject to availability. The sooner you make the additions, the greater possibility your color scheme is still available.

 

Do I get a refund for items I didn’t use?

 

No.  One our covers go out, they go straight to the cleaners.

 

When is the balance due?

All outstanding amounts should be paid 3 weeks before the event.  If we do not hear from you by e-mail, phone or by post, we will assume that you no longer require our services.

 

What methods of payment do you accept?
 
We accept Credit/Debit cards, cash, bank transfer, postal order or cheque made payable to Sage Events

 

What material are the chair covers made of?

 

Our standard covers are made of polyester. This is the normal material used for chair covers as polyester is known as a durable material prone to resist wrinkles.

 

Are there any incentives for referrals?

YES - we receive most of our business as referrals from happy customers that used us for their events and/or weddings.  If you refer a client and that client books with us - you will receive 5% of the total order (excluding delivery & collection costs) AFTER the event.

How easy is it to set up?

Incredibly easy. The covers easily slip over the chairs and the sash is tied around it in a bow.  It take 2 people approx. an hour to set up 100 covers.

Do I have to wash the chair covers?

Absolutely not. All of our chair covers are washed and processed after each rental. You will receive them clean, folded and packed.  After use, simply put the covers and sashes in the bags or boxes for return.

Do you require a damage/loss deposit?

We require a damage/loss deposit of £100.  This covers us in the event of total loss and/or non-repairable damage.  Once we receive all items without damage, the deposit will be processed and returned by cheque within 7 days.

What if I or my guests spill foods, drinks or something on the linens?

These things happen and we expect reasonable wear-and-tear. We have been in the industry for a long time and have the experience to remove most food and beverage products.

If your question hasn’t been answered, please e-mail us enquiries@sage-events.co.uk